CAPHRA proudly presents its final program of the 2018-2019 Season…

A Book Review of

Crucial Conversations: Tools for Talking When Stakes are High

What books have you read that have profoundly impacted your professional development?

A book that has had a profound impact on many in their personal and professional lives is Crucial Conversations: Tools for Talking When Stakes are High. Many people who have read this book apply the principles of how to have a crucial conversation every single day. The skills are priceless. Learning how to have a crucial conversation is truly one of the most powerful tools that you can add to your skill set and apply to every aspect of your life.

Have you ever found yourself in a conversation with two or more people that you did not know how to manage your way through? Did opinions vary? Were the stakes high? Did emotions run strong? If so, you were having a “crucial conversation.”

In this Lunch and Learn, presenter Tony Ricks will review the following skills from the book:

• Learn to Look: How to Notice When Safety in the Conversation is at Risk
• Make it Safe: How to Make it Safe to Talk about Almost Anything

The program starts promptly at 12:00 PM and will end at 1:00 PM.  PSECU is graciously providing a complimentary lunch for all participants.   Due to PSECU’s contract with SODEXHO, no outside food or drink is permitted at this event.  Therefore, PSECU will provide a catered lunch (sandwiches, tossed salad, chips, cookies, and bottled water) for ALL participants, which will begin at 11:45 AM.  Please remember to register by COB on Tuesday, May 21, 2019 for this event so PSECU will know how much food to prepare.

PSECU Headquarters security will require you to show ID to enter.  For those with a Commonwealth ID you only need to show the ID and sign in.  For non-Commonwealth employees please show ID and you’ll receive a visitor’s badge.  Visitor parking is available free of charge onsite.